Burt’s Bees = Great customer service

A few months ago I purchased two jars of hand cream by Burt’s Bees (Almond Milk Beeswax Hand Cream) which, as a side note, is 100% natural. When I got home with my purchased I realized that the said jars had been opened before (there were finger-sized holes in both jars where people had taken some product to try it at the store).

Apart from the fact that I find it horribly rude of people to take product from a jar and put it back on the shelf, I was a little concerned that it was that easy to tamper with jars (none of the jars I saw had tamper proof seals or anything). So I decided to voice my concern to Burt’s Bees. This was their answer:

Please accept our apology for the lateness of this reply as there was a glitch in us receiving some web emails; however, we appreciate you taking the time to let us know of your concern with the Almond Milk & Beeswax Hand Crème you purchased.

In the past we had shrink wrap on the majority of our packages. We are moving away from certain kinds of seals on the majority of our products because the materials they are made of are not sustainable. We wanted to eliminate as much excess packaging as possible in addition to giving our consumers the opportunity to smell the product prior to purchasing. We received feedback from consumers prior to removing the seals regarding the inability to see if the fragrance was to their liking.

Based on industry norms however, we’ll continue to provide a tamper evident seal on our lip products.

Given that the two jars you purchased were tried by other consumers, I would like to send you two replacement jars. If you could reply with your full address I will have two jars of the Almond Milk & Beeswax Hand Crème shipped to you right away.

I am really impressed with their customer service, as I never would have expected them to send me two new jars. I guess sometimes whining works!

Wedding jitters

It is so hard to believe that in less than three weeks (THREE WEEKS!!!), Nic and I will be getting married. The past year and a half, since we got engaged, have gone by in a blur. It is so crazy to think that in such a short time, I will be someone’s wife, and I will have a husband! I guess that now I am officially and unequivocally an adult.

Things are pretty much ready. The MacBook fiasco put a slight damper on things, as all the music purchased for the ceremony was on that, and I don’t have access to it until I get a new computer. But other than that, we’re ready. The vows are written, the caterer is confirmed, the officiant was met, as was the DJ. Hopefully things will go smoothly, there will be no rain, the tent will actually fit, everyone will be where they are supposed to, and we will have a fantastic wedding. Cross your fingers!
What I am most excited about, although I am so incredibly excited about marrying the man of my dreams, is getting to see my family and friends, as well as meeting my new niece! There are some people I have not seen in a long while, and having the opportunity to see them all at the cottage, which is very special to me, is totally awesome. I cannot wait.